Refund policy

Return and Refund Policy

At Silk Glow, we want you to have a smooth and pleasant shopping experience. If your order arrives with a problem or you need to request a return, please contact us so we can assist you.

Return Requests

You may request a return within 30 days of delivery. Items must be unused, in their original condition, and returned with the original packaging. We may ask for your order number or proof of purchase to process the request.

Items Not Eligible for Return

For hygiene and safety reasons, we cannot accept returns for opened or used skincare, beauty, or personal care products.

Gift cards, final sale items, clearance products, and customized or personalized products are also not eligible for return.

How to Start a Return

Please email us at support@silkglowz.online with your order number and reason for return.

If your item arrived damaged, defective, or incorrect, please include clear photos of the product and packaging so we can review your request quickly.

Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or wrong item sent by us.

Refunds

Once your returned item is received and inspected, we will notify you by email. If approved, your refund will be issued back to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Damaged or Wrong Orders

Please inspect your package after delivery. If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery so we can help with an eligible refund, replacement, or exchange.

Silk Glow
2230 County Road 3718
Athens, TX 75752
Phone: 580-430-1139
Email: support@silkglowz.online